Build a more reputable and safer brand
Be proactive in protection with our trust and safety solutions. Protect and nurture your brand and community by enabling safer spaces, interactions, and platforms.
- Reputation management
Proactively manage your reviews across multiple platforms
Our agents can easily monitor and respond to reviews across multiple platforms. We can integrate with e-commerce platforms like Amazon and Flipkart, as well as with Facebook, Google, Tripadvisor, Yelp and more
- Eliminate fraud-related losses
We make your security our priority so you can grow your business
From payments and chargebacks, disputes and investigations, to transaction monitoring and anti-money laundering, our fraud prevention services equip brands with the resources to analyze, investigate, and resolve fraud issues 24x7
- Intelligent fraud automation
Reduce risk with our AI-enhanced always-on detection systems
Fraud is growing on a massive scale, forcing organizations to rethink all aspects of their business. Our proactive partnerships with anti-fraud technologies combined with our deep CX expertise cuts costs, and improves customer experience
Trust is the foundation of customer experience
Having a safe and trustworthy brand has become table stakes in today’s hyper-digital world. Our trust and safety solutions provide platform safety, account integrity, content curation and fraud prevention services to help you keep customer data secure and your digital properties safe and uncompromised.
Arrivae Reached Out to Us to Boost Their CX and Improve Call Center Operations
Built on strong foundations
We’ve developed our platform from the ground-up with a wealth of complex technologies packed under the hood that keep our operations efficient, robust, and blazing fast, and keeps your data safe.
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Enterprise-ready security
Best-in-class security practices keep your work safe and secure at every layer.
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High-end infrastructure with built-in redundancy
Built for teams of all sizes. From early-stage startups to global enterprises.
- Automatic call summaries
We use Gen AI-powered post-contact summaries to capture important information from customer interactions so we can quickly review, understand context, and follow up with customers or take other necessary actions
- Automatic transcriptions & real-time call analysis
Our agents use an automatic speech recognition (ASR) service—which means they have access to highly accurate transcriptions and the ability to extract key business insights, sentiment, call categories, call characteristics
- Workforce management
We use ML-powered capacity planning to estimate how many full-time equivalent (FTE) agents are needed to be hired to meet your service-level goals
- Screen recording
We can (optionally) record agents’ screens along with their audio while they work with a customer
- Real-time caller authentication and fraud risk detection
Our agents have access to real-time caller authentication and fraud risk detection using ML-powered voice analysis
- Sensitive data redaction
All our call recordings have their sensitive data (such as names, addresses, credit card details, and social security numbers) from both the call or chat transcripts and audio recordings removed automatically
- TCPA compliant
We can create campaigns to contact up to millions of customers daily for handling appointment reminders, marketing promotions, deliveries, and billing reminders, while remaining TCPA compliant