Eliminate the stress from front and back-office work
High quality support solutions across a wide range of industries and functions to help your brand save valuable time and effort. Improve customer care and grow your business with 24/7, asynchronous front and back-office support
- Actionable & engaging training
Dedicated coaching, training & QA built-in
We have a meticulous process—all our agents are dedicated to your success, and come with at least 3+ years of customer support experience and industry-specific knowledge
- Intelligent automations for smooth operations
Seamless integrations for smoother operations
We integrate with your tech stack, drive efficiency across your workflows, and implement a rigorous, multi-level QA process that doesn’t sacrifice speed for accuracy
- Quality & safety is our top priority
Careful procedures and thoroughness
A 100% dedicated support team focused on consistently delivering high-quality work. We stress thoroughness and efficiency to prevent costly losses
Back-office support that serves multiple industries
Streamline workflows and eliminate bottlenecks across every touchpoint— from data entry and processing to collections, and beyond.
- Member care outsourcing
Leverage our 5+ years of specialized expertise to reduce operational costs, and focus on your core business activities. We can also help provide 24/7 support and access to advanced technology and analytics that might be costly to develop in-house
- Healthcare enrolments
Optimize the enrolment process and improve overall member experience by off-loading processing, eligibility verification, and customer support to us. Additionally, we’ll also automate tasks like data entry, document management, and answering enrollment-related inquiries
- Claims adjudication
Streamline communication with healthcare providers and members, reduce processing times, and ensure timely and accurate verification of claim details, assess eligibility, and determine payment amounts
- Forms processing
Streamline document management and data integration, reduce errors, and expedite processing times, improving overall workflow and administrative efficiency in healthcare settings
- Health insurance fraud detection (FSA and HSA claims)
We can help you prevent fraudulent claims and ensure compliance with regulations by identifying suspicious patterns and anomalies in claims data and conducting thorough reviews and audits to flag potential fraudulent activities
- Payment determination—Coordination of Benefits (COB)
We’ll reduce administrative burden for you by managing the complex process of coordinating payments across multiple insurance plans. We’ll handle tasks such as verifying coverage details, determining primary and secondary payer responsibilities, and calculating the appropriate payment amounts
Built on strong foundations
Elevate e-commerce performance and streamline marketplace operations with our specialized teams. From listing optimization to order fulfillment, we ensure seamless execution and flawless results at every touchpoint.
- Optimized staffing levels
Workforce scheduling optimizes agent availability to match demand, ensuring the right number of agents are on hand to meet service level agreements (SLAs) effectively
- Enhanced operational insight
Workforce scheduling provides supervisors with deeper visibility into queue and campaign dynamics, enabling informed adjustments to automated call distribution (ACD) and other processes
- Agile response to demand shifts
Intraday scheduling flexibility acts as a release valve for unexpected changes in demand, allowing for swift adaptation to customer needs. Staggered call and case routing adapts to agent availability
- Efficient shift management
Shift bidding processes empower agents to collaboratively select their working times, reducing the supervisory burden associated with manually negotiating shift changes
- Automatic call summaries
We use Gen AI-powered post-contact summaries to capture important information from customer interactions so we can quickly review, understand context, and follow up with customers or take other necessary actions
- Automatic transcriptions & real-time call analysis
Our agents use an automatic speech recognition (ASR) service—which means they have access to highly accurate transcriptions and the ability to extract key business insights, sentiment, call categories, call characteristics
- Workforce management
We use ML-powered capacity planning to estimate how many full-time equivalent (FTE) agents are needed to be hired to meet your service-level goals
- Screen recording
We can (optionally) record agents’ screens along with their audio while they work with a customer
- Real-time caller authentication and fraud risk detection
Our agents have access to real-time caller authentication and fraud risk detection using ML-powered voice analysis
- Sensitive data redaction
All our call recordings have their sensitive data (such as names, addresses, credit card details, and social security numbers) from both the call or chat transcripts and audio recordings removed automatically
- Read our HIPAA announcementBusiness Associate Agreements
Chiron can enter into Business Associate Agreement with customers who meet certain criteria
