Everything begins with a conversation
Never miss a note, idea or connection with our turnkey contact center services that scale with your needs
- 100% dedicated and empowered team
Proactively manage your online presence across multiple platforms
Say goodbye to siloed conversations. Meet customer expectations. Level the playing field with larger competitors
- Any language, any time zone
Focus on growing your business and let us make your security our priority
Our expertise spans 60+ languages and 5 continents, ensuring seamless operations worldwide. If your business doesn’t sleep, then neither do we
- Always online and truly managed
24x7, fully managed omnichannel contact centers that reduce risk and drive growth
Connect with your customers whenever and wherever they are—whether by phone, email, text, chat, in-app or social
Turnkey contact centers that deliver frictionless customer experiences
Our automated and fully-managed omnichannel contact centers are guaranteed to reduce no-shows and cancellations, get more appointments and new customers, and more positive Google reviews
How Chiron Increased Appointments by 120% and Reduced No-Shows by 50% for a Leading Heart and Vascular Care Provider in the USA
A healthy mix of people and tech
In the experience economy, happy customers are the way to growth, profitability, and loyalty. Our customer care outsourcing solutions enable great CX and EX while dramatically reducing customer effort and cost
- Next-gen IVR technology
Create dynamic, personalized interactions for your callers with dialog orchestration, context management, and business logic execution. Select a voice suited to your brand from a range of neural text-to-speech (NTTS) voices that offer a richer, more lifelike speech quality. Obfuscate selected information in conversation logs and opt-out of having your content stored on our servers
- Connect to our built-in CRM (or yours)
By connecting to a CRM, our agents have a much better view of the customer and their past interactions with your brand. They can see a combination of contact history information which is tied in with customer relevant information
- Native screen pop integration
Our agents receive a unified view of their contacts and interactions in our in-house customizable Screen Pop which can display contact attributes, phone directory, queue metrics insight, and call history data customizable caller ID for outbound dialing, and also has the ability to transfer agents
- Call recording
Call recording is one of the fastest ways to get call insights directly from your cloud call center. Turn this feature on for Quality Assurance (QA) of sales, support, and service teams for ongoing coaching
- Automatic call distribution (ACD)
Direct incoming calls to the right agent based on your business needs and preferences. Turn that flood of inbound calls into an organized call queue
- Voicemail
Outside your standard recorded greetings, also choose to receive email notifications each time you receive a voicemail. Voicemail Transcription can transcribe incoming voicemails and send them to a mobile phone number
- Improve CSAT and NPS
Route all interactions to the right agents. No more unnecessary call escalations, slow transfers, or putting customers on hold. Our agents know what to say, regardless of the complexity of the customer’s request
- Drive higher productivity and deliver tailored experiences
Dynamic agent scripting reduces repetitive tasks and ensures that agents say the right things at the right time. Pull in data from your CRM or CDP. Let every agent be like your best agent, regardless of their tenure
- Improve your team’s performance
Give your supervisors superpowers with advanced AI quality monitoring and scorecarding
- Intelligent call routing
Our advanced Skills-based Routing (SBR) directs calls to the right agent based on their skills. You can set up call routing based on the time of day, caller ID, auto attendant selections, and other criteria