Customer experience done better

People, processes and the infrastructure & tools to build, scale, and deliver better customer experiences

Vertically integrated support teams

Support, the way it should be: fully-integrated.

We’ve had the pleasure of working with the Chiron team for a few years now, and I am continually impressed by their professionalism, dedication, and outstanding service. Their ability to handle complex customer inquiries with ease and efficiency has significantly improved our CSAT and greatly improved our brand’s reputation. I highly recommend them.

Khyati B.

Regional Manager

I’m extremely impressed by their call center agents dedication and expertise in generating high-quality leads for our EV business. Chiron’s efforts contributed to a significant increase in EV sales, and we sincerely appreciate their support in growing our customer base.

Anindya M.

Head, Dealer Development

Built on strong foundations

We’ve developed our platform from the ground-up with a wealth of complex technologies packed under the hood that keep our operations efficient, robust, and blazing fast, and keeps your data safe.

  • Enterprise-ready security

    Best-in-class security practices keep your work safe and secure at every layer.

  • High-end infrastructure with built-in redundancy

    Built for teams of all sizes. From early-stage startups to global enterprises.

  • GDPR
  • HIPAA
  • Automatic call summaries

    We use Gen AI-powered post-contact summaries to capture important information from customer interactions so we can quickly review, understand context, and follow up with customers or take other necessary actions

  • Automatic transcriptions & real-time call analysis

    Our agents use an automatic speech recognition (ASR) service—which means they have access to highly accurate transcriptions and the ability to extract key business insights, sentiment, call categories, call characteristics

  • Workforce management

    We use ML-powered capacity planning to estimate how many full-time equivalent (FTE) agents are needed to be hired to meet your service-level goals

  • Screen recording

    We can (optionally) record agents’ screens along with their audio while they work with a customer

  • Real-time caller authentication and fraud risk detection

    Our agents have access to real-time caller authentication and fraud risk detection using ML-powered voice analysis

  • Sensitive data redaction

    All our call recordings have their sensitive data (such as names, addresses, credit card details, and social security numbers) from both the call or chat transcripts and audio recordings removed automatically

  • TCPA compliant

    We can create campaigns to contact up to millions of customers daily for handling appointment reminders, marketing promotions, deliveries, and billing reminders, while remaining TCPA compliant

  • Business Associate Agreements

    Chiron can enter into Business Associate Agreement with customers who meet certain criteria

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
You can also email us at sales@chiron.one